Report an Issue

Tell us about an issue in your local area, make a request for a service or ask for information from Parkes Shire Council. 

Welcome to our online Customer Request Management portal. This portal will let you lodge requests on any smart device or computer, anytime and anywhere.


Submitted requests are directly connected to our customer service team, resulting in requests being actioned faster.

Please provide as much detail about the issue as you can. This should include:

  • Details about the issue, describing the situation so we can ensure it is resolved as quickly as possible.
  • Location of the issue, ideally with a pinpoint location using the drawing tool, otherwise please include the address and any other information that will help identify the location.
  • Your details including your phone number and email address so that you can be contacted. Please nominate how you would like to receive updates which can be by email, SMS or mail. Note that mandatory fields are marked with an Asterix*.
  • Any photos or videos that will help us resolve the issue.

The more information you provide us, the quicker we can resolve your request.

You'll find the most frequently used requests listed below. If you can't find what you're looking for, you can search direct by keyword on our Customer Request Management System.

You can view the status or track the progress of your request online using our Request Tracking function.


Important information

Anonymous reports

Council does not accept anonymous requests.


Notification is currently available on lodgement and completion for all requests. Council can provide notifications via Email or SMS using contact details provided by the customer at the time of submitting the request.

If you do not wish to receive notifications, please deselect the notification options prior to submitting your request.


Council values your privacy. Please refer to Council’s privacy page for more information.