Business Improvement Strategies
An efficient ‘Lean Approach’ improves service and value to our customers
Council is committed to business improvement across the organisation through the adoption of a 'Lean' framework of striving to maximise customer service while minimising ‘waste’ to deliver the best outcomes at a reasonable cost.
The Lean philosophy has at its core, the aim of maximising customer value while minimising waste. Simply, Lean means creating more value for customers with fewer resources.
After initial training through facilitators based in Sydney and Melbourne, Council now undertakes its own training of the philosophy. More than 85% of Council’s staff have been inducted into Lean practices.
Commencing September 2016, fifteen Council staff members are working towards Lean Practitioner qualifications through the City of Melbourne program. The opportunity to prepare Council for the implementation of the new corporate information system (CIS) has been taken when developing the projects that staff will undertake to reach the qualification. The teams are working on payroll, asset collection, customer service, communication and creditors and debtors. The outcomes of the process mapping and identified improvement opportunities will be implemented as the new CIS is configured, ensuring efficient processes are adopted.
Lean is administered in all departments across Council, by indoor and outdoor staff. In the last 12 months it has streamlined the process of grading the roads by utilising a machine equipped with GPS and has reduced ‘waste’ internally by adopting systems such as Appenate to record essential WHS information.
Weekly business improvement meetings are held and are accessible by all employees. It is an open forum to discuss ways to make Council more efficient and to offer mentoring.
Council’s successful adoption of the Lean Transformation methodology has been recognised widely in both the public sector and by business improvement bodies such as the Australian Lean Enterprise Institute. The Parkes Shire case study was presented and positively received in August 2015 at the PEX Process Excellence for Government Conference as well as the Australian Lean Summit in March 2016.