NSW Health - Western LHD - Safe Haven

Safe Havens are part of NSW Health Towards Zero Suicide Initiative and are an alternative to the emergency department for people who may be experiencing suicidal thoughts or are otherwise in distress.

Safe Haven is a non-clinical environment and is fully staffed by Peer Workers with lived experience of recovery. We offer a safe space for visitors to talk through their distress. This may include a one-on-one conversation with a Peer Worker or access to a range of activities, including mindfulness, relaxation, the use of sensory equipment, a massage chair and various games.

We provide an opportunity for visitors to complete a safety/wellness plan which helps identify key areas of need, enabling access to services, as well as support people such as family & carers. Safe Haven holds a family and carers morning tea for all carers to access, a Grief and loss group, both held monthly and a program specifically for older persons.

Our model of care includes a “no wrong door approach”, all age groups are welcome, and anyone can refer to the service. No appointments are necessary, and we offer a 72 hour follow up phone call to all visitors who access the service. We refer to a wide range of services in our community and to outreach areas.

No medical records are kept unless requested by the visitor, or unless emergency services are engaged due to risk of serious harm.

Attending the Safe Haven gives a person their own individual choice and control of how they wish to utilise the space, which is a person-centred, strength-based approach to care.